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Frequently Asked Questions

Getting Started & General Information

41
  • How do I get Started?
  • Do I need to be an expert in CFD Software to use Orbital Stack?
  • How do I add a new user to my organization?
  • What roles are available in User Management and what permissions does each have?
  • How do I connect to Orbital Stack?
  • What happens if a user does not accept a shared project?
  • Can I remove a user’s access after sharing a project?
  • When sharing a project, can I give different permissions to different users?
  • What’s included on the Getting Started Onboarding Roadmap?
  • How does Orbital Stack differ from other CFD Tools?
  • Where does Orbital Stack get its weather data?
  • Can I use Orbital Stack offline? Do I have to download Orbital Stack onto my computer?
  • What to do if I’m having trouble logging in or have other technical software issues?
  • Can I see who at RWDI have accessed my project?
  • Does RWDI need to accept an invitation to access the shared project?
  • How do I stop sharing a project with RWDI?
  • What permissions do RWDI have when I share my project with them?
  • Can I share my project with specific RWDI team members rather than the entire team?
  • How can I share my project with RWDI team I’m collaborating with?
  • What should I do if I need more information or assistance with Share Groups?
  • Is it possible to edit or delete an existing Share Group?
  • How can I share a project with a Share Group?
  • How do I add or remove users from a Share Group?
  • How do I create a new Share Group?
  • Can I set a Share Group as the default?
  • What are Share Groups?
  • How often is the Usage History updated?
  • Can I view the usage history for specific users or projects?
  • How can I use the information in the Usage History?
  • What information is displayed in the Usage History table?
  • What happens if I run out of credits before the month ends?
  • How can I purchase or modify Bundles or Subscription plans?
  • Where can I find pricing information for Bundles, Subscriptions, and Pay-Per-Use?
  • What is Pay-Per-Use, and when should I consider it?
  • How can I track my credit usage and know when my subscription credits will reset?
  • What are Bundles, and when should I use them?
  • How does Orbital Stack manage usage?
  • How can I manage the permissions and roles of users in my organization?
  • Are there any restrictions on assigning monthly subscription plans?
  • How do I remove a user from my organization?
  • Can I change a users role or subscription?

Projects & Simulations

30
  • How do I review my results?
  • How do I understand / interpret my results?
  • What happens when I duplicate a scenario?
  • Do directional arrows identify wind speeds?
  • Where can I select and access Future Climate Data in Orbital Stack?
  • What are directional arrows?
  • What type of projects can I upload?
  • How can I gain a comprehensive understanding of what each result layer represents?
  • How do I find the duplicate option?
  • What is Pedestrian Level Wind Comfort?
  • What is Thermal Comfort?
  • What Study/Analysis types can I run for each Simulation?
  • What is SPMV?
  • What should I do if the duplicate button is not visible?
  • What do the horizontal result layers represent?
  • What is Predicted Mean Vote (PMV)?
  • How long does it take to run a simulation and get the results once I’ve submitted my project?
  • Is Future Climate Data supported in both AI and CFD simulations?
  • What kind of results are produced by Future Climate Data?
  • What makes an International Airport Weather Station the preferred choice?
  • Can we add notes once the scenario has been submitted?
  • How can I accept a Project Share?
  • What is data probing?
  • What if I get stuck trying to interpret my results?
  • Will duplicating a scenario copy all linked files and resources?
  • Can I rename the duplicated scenario?
  • Does Orbital Stack plugin to my AutoCAD program, so I can directly upload my project?
  • Can I duplicate a scenario with incomplete?
  • Can I duplicate multiple scenarios at once?
  • Can I duplicate a scenario from a different project?

Technical Guidance

49
  • What are the geometry requirements?
  • What should I do if my “City is Too Big”?
  • What should I do if my files are too large?
  • How does Orbital Stack integrate Future Climate Data into simulations?
  • What is the smallest size (thickness) object that Orbital Stack can handle when it goes to meshing?
  • Some of the buildings have offsets, what are the smallest dimensions that we should use so the model meshes correctly?
  • What is Orbital Stack’s Future Climate Data feature?
  • What distance should I consider when choosing my upwind terrain for each wind direction?
  • Why do I need to select an upwind terrain option for all directions?
  • Why use Future Climate Data for microclimate simulations?
  • How should I model the terrain around my project?
  • What are the Shared Socioeconomic Pathways (SSPs)?
  • What types of landscaping can we include?
  • How do I specify the porosity of my landscaping and mitigation objects?
  • Does AI support landscaping and porous elements?
  • Can we customize the porosity of fences with any %?
  • How should I model palm trees?
  • What % porosity does Orbital Stack Support?
  • What is the difference between inbounds [-1, 1] results with the inbounds [-2. 2] results?
  • My results are distorted/ only showing as blue and green. Why is this happening?
  • I have some deep 7-8 feet continuous balconies, how should we model these?
  • Is it possible to use weather data from multiple locations in one simulation?
  • How is the height of the data specified and why is it important?
  • Can I edit or replace my custom weather file after uploading it?
  • What should I do if I encounter errors while uploading my custom weather file?
  • Where can I find sample data to help me format my TC360 weather file correctly?
  • What should I do if my weather data source is not in TC360 format?
  • How do I label my custom weather file after uploading it?
  • Can I upload multiple custom weather files for a single project?
  • What is the proper format for the wind direction column?
  • What units should I use for wind speed in my TC360 weather file?
  • How do I measure wind speed and at what height should it be measured?
  • What if I only have wind data and no other meteorological information?
  • How do I format the date and time in my TC360 weather file?
  • What is TC360 weather data and why is it required?
  • How do I aggregate and compare multiple result layers?
  • Can I download multiple result layers at once?
  • Is there a limit to the number of times I can download the data?
  • Do I need any special software to view glTF files?
  • Which software do I need to access and view VTP files?
  • What is the difference between VTP and glTF file formats?
  • Where can I access and download the data files?
  • How can I utilize the downloaded data?
  • What types of data can I download from my project scenario?
  • Why is the simulation engine version important?
  • Is it possible to change the simulation engine after the project is completed?
  • My project doesn’t indicate which simulation engine was used. How can I find out?
  • What are the different versions of simulation engines available?
  • How can I determine which simulation engine was used for my project?

Pricing & Credits

12
  • Is it possible to cancel my monthly subscription?
  • Is there a minimum time commitment for the monthly subscription packages?
  • How do I purchase a Future Climate Simulations?
  • Do my credits roll over each month when I subscribe to a monthly subscription package?
  • What is included in the 1 hr of free onboarding training?
  • How do I manage multiple users and colleagues under one account?
  • Do you offer discounts for purchasing simulations at a higher volume?
  • Is there consulting included with my subscription or pricing bundle?
  • Can I share my login credentials with other users in my company?
  • How do I choose what pricing bundle or subscription level is best for me?
  • What happens if I run out of AI or CFD simulations before the end of my subscription?
  • How many credits do I need to use for each type of simulation?

Preparing Geometry

7
  • Can I update the overlay file after uploading it?
  • What if my overlay layer is not visible in the simulation results?
  • Can I use multiple overlay files?
  • Why do I need to raise the overlay layer by 1.7 meters?
  • What types of objects should be included in the overlay layer?
  • How should I prepare my overlay files?
  • What is the purpose of the overlay layer?
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Pricing & Credits

  • Is it possible to cancel my monthly subscription?
  • Is there a minimum time commitment for the monthly subscription packages?
  • How do I purchase a Future Climate Simulations?
  • Do my credits roll over each month when I subscribe to a monthly subscription package?
  • What is included in the 1 hr of free onboarding training?
  • How do I manage multiple users and colleagues under one account?
  • Do you offer discounts for purchasing simulations at a higher volume?
  • Is there consulting included with my subscription or pricing bundle?
  • Can I share my login credentials with other users in my company?
  • How do I choose what pricing bundle or subscription level is best for me?
  • What happens if I run out of AI or CFD simulations before the end of my subscription?
  • How many credits do I need to use for each type of simulation?

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