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Frequently Asked Questions

Getting Started & General Information

51

How do I create an Orbital Stack account?
How do I log in using a one-time password?
I can’t find the project sharing email. What should I do?
What should I do if I’m having trouble accessing a shared project?
What happens if I reject a shared project?

Projects & Simulations

35

Where do I find my shared project after logging in?
Does duplicating a scenario also copy the simulation results?
How do I duplicate a scenario in OrbitalStack?
Can I modify a duplicated scenario without affecting the original?
Can I get future climate data for any location worldwide?

Technical Guidance

51

What is the maximum surface area allowed for prepared geometry?
Can I download data from a project that was shared with me?
What are the geometry requirements?
What should I do if my “City is Too Big”?
What should I do if my files are too large?

Pricing & Credits

12

Is it possible to cancel my monthly subscription?
Is there a minimum time commitment for the monthly subscription packages?
How do I purchase a Future Climate Simulations?
Do my credits roll over each month when I subscribe to a monthly subscription package?
What is included in the 1 hr of free onboarding training?

Preparing Geometry

7

Can I update the overlay file after uploading it?
What if my overlay layer is not visible in the simulation results?
Can I use multiple overlay files?
Why do I need to raise the overlay layer by 1.7 meters?
What types of objects should be included in the overlay layer?

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