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Frequently Asked Questions

Getting Started & General Information

41

How do I get Started?
Do I need to be an expert in CFD Software to use Orbital Stack?
How do I add a new user to my organization?
What roles are available in User Management and what permissions does each have?
How do I connect to Orbital Stack?

Projects & Simulations

30

How do I review my results?
How do I understand / interpret my results?
What happens when I duplicate a scenario?
Do directional arrows identify wind speeds?
Where can I select and access Future Climate Data in Orbital Stack?

Technical Guidance

49

What are the geometry requirements?
What should I do if my “City is Too Big”?
What should I do if my files are too large?
How does Orbital Stack integrate Future Climate Data into simulations?
What is the smallest size (thickness) object that Orbital Stack can handle when it goes to meshing?

Pricing & Credits

12

Is it possible to cancel my monthly subscription?
Is there a minimum time commitment for the monthly subscription packages?
How do I purchase a Future Climate Simulations?
Do my credits roll over each month when I subscribe to a monthly subscription package?
What is included in the 1 hr of free onboarding training?

Preparing Geometry

7

Can I update the overlay file after uploading it?
What if my overlay layer is not visible in the simulation results?
Can I use multiple overlay files?
Why do I need to raise the overlay layer by 1.7 meters?
What types of objects should be included in the overlay layer?

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